Questions, answered.

About five minutes online for an eSIM — pick a plan, enter your details, pay, scan the code. A physical SIM arrives the next working day. At a stand, we do the whole thing with you while you wait.

No. There is no credit check to join Syncera Mobile, and no search is recorded against your name. You pay for the month ahead, so there is nothing for us to lend you.

No minimum term. Plans roll month to month — we’d rather you stay because it’s good than because you’re locked in. End it any time on one month’s notice, nothing to pay beyond the notice period, no exit fee.

Yes, and it’s free. Text PAC to 65075 from your old SIM, give us the code, and your number moves over — it usually takes a day.

Get one first — it takes under a minute. Text PAC to 65075 from the phone you’re moving and your current network replies free of charge with a 9-character code. You’ll need it to hand to keep your number, and it stays valid for 30 days. If you’d rather not wait, order with a new number and we can bring your old one across later.

Barely. On switch day your old SIM stops and your number appears on your Syncera SIM, usually within a couple of hours. Keep your old SIM in until it happens.

Syncera Mobile runs on major UK networks. Your plan, your bill and your service are with Syncera UK Ltd — the same company that runs the stands. Want to check the signal where you live? Coverage points you at the independent checker.

Yes — instant eSIM at signup, or a physical SIM if you prefer. Both are free, and you can switch from one to the other later.

Yes, on every plan, with no separate charge. Tethered data comes out of your normal allowance.

Us, always — your plan, your bill and your service are with Syncera UK Ltd. Email hello@syncerauk.com, use the Syncera app, or come and talk to us at a stand. A human reads it and replies.

The first payment is taken when you order, then on the same date each month.

Tell us in any clear way — the form at syncerauk.com/mobile/cancel, the app, an email, or a word at a stand. One month’s notice, no exit fee, no phone call where someone tries to talk you out of it. However you signed up — online, by phone or at a stand — you also have 14 days to cancel without giving a reason. They start the day after the contract is made (if we post you a SIM, the day after it arrives, if that is later). If you asked us to start the service inside those 14 days you pay only for the days you had, and we refund the rest.

Step by step, from the ticks at the checkout to the card form and our messages: How Syncera Mobile uses your data.