Our suppliers, by what they do
- Hosting
Serves our websites and apps and runs their servers.
Where: United Kingdom; United States; global network
Safeguard: Standard contractual clauses with the UK Addendum
- Database and file storage
Holds our databases, sign-in and stored files.
Where: United Kingdom; United States
Safeguard: Standard contractual clauses with the UK Addendum
- Backups
Keeps encrypted copies of our data so that we can restore it.
Where: United States
Safeguard: Standard contractual clauses with the UK Addendum
Sends and receives our email.
Where: United States; Ireland · United States; worldwide
Safeguard: Standard contractual clauses with the UK Addendum · UK adequacy regulations
- Error reports
Tells us when something in our software goes wrong.
Where: European Union; United States
Safeguard: UK adequacy regulations
- E-signature
Lets people sign documents online.
Where: Ireland; United States
Safeguard: Standard contractual clauses with the UK Addendum
Their published terms: docuseal.com · docuseal.com
- AI assistance
Runs the AI tools that help our staff with their work.
Where: United States; other countries
Safeguard: Standard contractual clauses with the UK Addendum
- Payments
Takes card payments.
Where: United States; United Kingdom; worldwide
Safeguard: Standard contractual clauses with the UK Addendum
- Phone-number checks
Checks that a phone number is real and can be reached.
Where: United States
Safeguard: UK adequacy regulations
- Address lookup
Finds an address from a postcode.
Where: United Kingdom; European Union
Safeguard: UK adequacy regulations
- Mobile network supplier
Provides the network and the service behind Syncera Mobile.
Where: United Kingdom; United States
Safeguard: As set out in the supplier’s published terms
Their published terms: unboxedmobile.com
- Energy sales platform
Records energy sales and passes them to the supplier.
Where: United Kingdom
Safeguard: Stays in the UK
- Accounting and payroll
Keeps our accounts and runs payroll.
Where: United Kingdom; other countries · United States · United States; Canada
Safeguard: As set out in the supplier’s published terms · Standard contractual clauses with the UK Addendum
Their published terms: hubdoc.com · sleek.com · xero.com · xero.com
- Software development and support
Builds and supports our software.
Where: Portugal
Safeguard: UK adequacy regulations
Others we share data with
These organisations are not our suppliers: they receive personal data from us and are responsible for it themselves.
- Our bank
Holds our accounts and makes our payments.
They decide for themselves how they use it.
Where: United Kingdom
Safeguard: As set out in the supplier’s published terms
Their published terms: revolut.com
- The payment provider’s fraud and anti-money-laundering checks
Checks card payments for fraud and money laundering, under its own legal duties.
They decide for themselves how they use it.
Where: United States; United Kingdom
Safeguard: Standard contractual clauses with the UK Addendum
- The tax authority
Receives the payroll and tax information the law requires.
A public body; the law requires us to share it.
Where: United Kingdom
Safeguard: Stays in the UK
- The workplace pension scheme
Runs the workplace pension our staff are enrolled in.
They decide for themselves how they use it.
Where: United Kingdom
Safeguard: Stays in the UK
- The account provider you sign in with
Confirms who you are when you choose to sign in with an account you hold there.
They decide for themselves how they use it.
Where: United States
Safeguard: UK adequacy regulations
- Your browser’s push service
Delivers notifications to your device; your browser chooses it.
They decide for themselves how they use it.
Where: United States; worldwide
Safeguard: As set out in the supplier’s published terms
Their published terms: apple.com · mozilla.org · firebase.google.com
- Map and travel data providers
Turn a postcode or a place into a map or a journey.
They decide for themselves how they use it.
Where: United Kingdom; European Union
Safeguard: UK adequacy regulations
- The police, courts and regulators, when the law requires
Receive information when the law requires us to share it.
A public body; the law requires us to share it.
Where: United Kingdom
Safeguard: Stays in the UK
- Our insurers and professional advisers
Insure the business and advise us, under a duty of confidence.
They decide for themselves how they use it.
Where: United Kingdom
Safeguard: Stays in the UK
- The companies registrar
Holds the public record of our directors and the people with significant control.
A public body; the law requires us to share it.
Where: United Kingdom
Safeguard: Stays in the UK
- The immigration authority
Confirms a person’s right to work in the UK.
A public body; the law requires us to share it.
Where: United Kingdom
Safeguard: Stays in the UK
- The telecoms dispute resolution scheme
Decides a Syncera Mobile complaint we could not resolve, when you take it there.
They decide for themselves how they use it.
Where: United Kingdom
Safeguard: Stays in the UK
- Mobile networks, in the UK and when roaming
Carry calls, texts and data, and move numbers between networks.
They decide for themselves how they use it.
Where: United Kingdom; worldwide when roaming
Safeguard: As set out in the supplier’s published terms
- Emergency services
Receive the caller’s number and location on a 999 or 112 call.
A public body; the law requires us to share it.
Where: United Kingdom
Safeguard: Stays in the UK
- The company that runs the energy campaign
Receives the details of people who ask us about switching energy, and arranges the switch with the supplier.
They decide for themselves how they use it.
Where: United Kingdom
Safeguard: Stays in the UK
Their names
We don’t publish their names. If you would like to know which suppliers and other organisations receive your personal data, ask us at privacy@syncerauk.com and we will tell you. You can also ask us for a copy of the safeguards that protect your data when it leaves the UK.
Changes
- 8 October 2026 — First published, with 14 categories of supplier.