Which applies to you.
It depends on when you tell us. You don’t have to work it out — tell us which you think it is and we check.
In your first 14 days
You have 14 days to cancel, no reason needed, however you signed up — online, by phone or at one of our stands. They start the day after the contract is made; if we post you a SIM, the day after it arrives, if that is later.
If the service was started inside those 14 days at your request, you pay only for the days used; if not, you pay nothing.
After that
End the contract any time on one month’s notice, with nothing to pay beyond the notice period and no exit fee.
Either way: keep the SIM, we never ask for it back. And leaving doesn’t have to mean losing your number — text PAC to 65075 and you get the code within a minute, free. Ask in the Syncera app and we send it straight away, or by text within two hours; ask by email or at a stand and we send it within one working day.
Cancel here.
Takes a minute. We email you an acknowledgement with your reference and the day the service ends — or, with no email, we call you.
We have your cancellation request.
Changed your mind? Tell us before the end date and we keep everything as it is.
Other ways to tell us.
In the app
Signed in to the Syncera app? Help → I want to cancel shows you which route applies to your order and does the rest.
By email
hello@syncerauk.com — your name and the number or the email you ordered with is enough.
In person
Come and see us: find a stand in London. You’ll get your reference on the spot.
By post
Syncera UK Ltd, 20 Wenlock Road, London N1 7GU. Email or the form above is quicker.
The model cancellation form.
If you’d rather use the standard form the regulations give you, here it is — print it, or paste it into an email to us. It does the same job as the form above.
To: Syncera UK Ltd, 20 Wenlock Road, London N1 7GU · hello@syncerauk.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service: Syncera Mobile
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.