1. The plans.
Three plans, one decision — how much data you need. Each has a contract summary you receive before you buy; the price on it is the whole recurring price, including VAT. Your monthly price can change only if we give you at least a month’s notice, in pounds and pence, and let you leave free.
Current plans and prices, VAT included: Essential (4GB) £15.00 a month; Everyday (10GB) £20.00 a month; Unlimited £25.00 a month, with your first two payments at £15.00 each.
More on each plan: syncerauk.com/mobile.
2. What is free.
- No activation charge, no charge for the SIM or the eSIM, and no charge for setting up.
- No charge for keeping your number — coming to us, or leaving. A PAC or STAC is free: text PAC to 65075 or STAC to 75075 and you get it within a minute; ask in the Syncera app and we send it straight away, or by text within two hours; ask by email or at a stand and we send it within one working day.
- No exit fee and no early termination charge, ever. Monthly plans have no minimum term; end one at any time on one month’s notice.
- No fee for a failed payment. If a payment fails we tell you and try again.
- No deposit and no credit check.
- Calls to 999 and 112 are free and work even without credit or an allowance.
- Customer support is included at no extra charge. It costs you no more than your own network’s standard rate to contact us.
- Bills and documents in large print, on coloured paper, in Braille or electronically — free on request. See extra help.
3. When an allowance runs out.
On a plan with a data figure, once that data is used, data stops until your next month starts unless you move up a plan. Nothing is charged automatically. We tell you before a fair-use limit bites, and going over one never costs you extra — see fair use.
4. Outside your plan.
Nothing outside your plan is charged. Calls to premium-rate and non-geographic numbers (numbers starting 09, 118 and 087) are barred, and so is use outside the EU, so neither can add to your bill.
EU roaming is included on every plan — you use your UK allowance there, subject to fair use.
Fair-use limits: on every plan, up to 4,000 UK minutes and 2,000 UK texts a month; on Unlimited, up to 750GB of UK data a month; in the EU, up to 20GB of data a month, within your plan’s allowance.
5. How and when you pay.
By card, monthly in advance, on the same date each month. The first payment is taken when you order. There is no deposit and we do not run a credit check.
6. If a price changes.
If we ever change a price or a term we tell you at least one month (never less than 30 days) beforehand, in writing, and you can leave at no cost. We do not apply inflation-linked or percentage price rises.
Questions?
Email hello@syncerauk.com, use the contact form, ask in the Syncera app, or come and see us at a stand.