1. What fair use covers.
- Unlimited UK calls and texts. Every plan comes with unlimited UK calls and texts, subject to a fair use policy.
- Unlimited data. Unlimited data is not metered against a monthly figure the way a 4 GB or 10 GB plan is, and it is subject to a fair use policy. Our plans are sold to individuals for their own use; the policy exists so that a small number of accounts using the service in ways it is not meant for cannot degrade it for everyone else.
- Roaming in the EU. EU roaming is included on every plan: you use your UK allowance while you are there. The amount of that allowance you can use abroad is subject to a fair use policy.
Your monthly plans have no minimum term, and fair use never turns into an exit fee: if it is not working for you, you can leave on one month’s notice with nothing to pay beyond the notice period.
2. The figures.
- UK calls and texts, every plan: up to 4,000 UK minutes and 2,000 UK texts a month.
- Unlimited data, on Unlimited: up to 750GB of UK data a month.
- EU roaming, every plan: up to 20GB of data a month, within your plan’s allowance. On Essential and Everyday, your 4GB or 10GB is the most you can use.
These figures form part of your contract. Ask us and we will send them to you in writing.
Current plans and allowances: syncerauk.com/mobile.
3. What we promise.
- We tell you before a limit bites. If you are approaching a fair-use limit, you hear from us first.
- Going over a limit never costs you extra.
- We do not inspect what you do online and we do not slow particular apps or services. When a metered allowance runs out, data stops until your next month starts unless you move up a plan; that is a volume limit, not traffic management.
- Your allowances reset at the start of each monthly period. Unused allowance does not carry over.
4. Outside your plan, and outside the EU.
Nothing outside your plan is charged. Calls to premium-rate and non-geographic numbers (numbers starting 09, 118 and 087) are barred, and so is use outside the EU. See our prices page.
5. Using the service properly.
Do not use the service to break the law, to harass anyone, to send bulk unsolicited messages, to generate artificial traffic, or in any way that damages the network or interferes with anyone else’s service. Do not resell it. Do not use it in a device that generates automated calls or texts at scale.
You are responsible for what happens on your account, including if you let someone else use your phone. Tell us as soon as you can if your SIM or phone is lost or stolen and we will bar it.
6. If fair use is exceeded.
Before we do anything we warn you first and give you a reasonable chance to put it right, except where there is fraud. Anything we do will be proportionate and will not single you out unfairly, and where we can we limit it to the part of the service concerned rather than everything. Calls to 999 and 112 keep working whatever else is suspended. The full wording is in our terms of service, clause 10.
Questions?
Email hello@syncerauk.com, use the contact form, ask in the Syncera app, or come and see us at a stand.